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FAQ

Frequently Asked Questions

by Ashley Jupp

 

I never had a massage before. What should I expect?

Many new clients, especially if they’ve never had a massage before, may be nervous when arriving for their first massage appointment. At Iris Wellness, we make sure your experience is a positive one.

 

As licensed's massage therapist's we review a detailed health intake with you before providing any massage services. This important step helps to better understand your needs and provide the safest possible massage services. All information given is confidential under  guidelines and may be released to your doctor only with your written permission. After a brief conversation with your massage therapist, and possible muscle assessment or postural tests, your therapist will introduce you to the treatment room.

If this is your first visit, make sure to fill out the new patient intake form when you book before you arrive.  If you book over the phone or text/email, you will receive a confirmation email.  Go back to our website (linked from your confirmation email) and fill out the new patient intake form from your computer or mobile phone.

If this is your first visit, please arrive 15-10 minutes before your scheduled appointment time, to give you time to get settled and start the massage promptly. If you are a returning customer, 10-5 minutes before your scheduled appointment time is good.  We are unable to go over the scheduled end time due to subsequent bookings.

During my massage should I leave my clothes on or get fully undressed?

A licensed massage therapist will always practice industry guideline draping techniques.  Draping is where the massage therapist folds and tucks the towel or sheet around your body, only exposing the areas to be worked on. Many regular clients prefer to be fully undressed with draping. If you feel more comfortable leaving your loose-fitting underwear on, that is totally fine -- and you will still be draped. To access certain areas such as the back or glutes, removing your bra strap and/or removing undergarments (with draping) will help the massage therapist work these muscles at a greater depth.

I arrived with a lot of pain, but after the massage the pain is still there!

While massage therapy will assist with pain relief, it may take several hours after your massage for the pain relief effects to kick-in. Additional sessions may be needed to reduce pain for chronic conditions.  When you join a gym and want to get into shape, you don't expect to reach your goal with a single workout.

Massage therapy, when applied correctly, may require more than one session to achieve your pain relief goals. If you are suffering from an injury or condition beyond the scope of massage therapy, we will refer you to someone who can best help you.

Who should I choose for my massage therapist?

Always check the background training and licensing information for any massage therapist in New York State before you make an appointment with them. In New York State, it’s a felony to practice massage therapy without a license. You can quickly check the licensing information for any massage therapist in New York State online.  Licensed massage therapists should display their state registration clearly in the room they are working.

Some clients may prefer working with a female or male therapist only -- and that is understandable for any reason. However, researching the background and training information for each therapist will help you find the best therapist for your specific massage therapy goals.

 

How do I make an appointment?

You can  email, call or text us at iriswellnesscentre@gmail.com or 0448 000 481.

You can also contact the chosen practitioner via their contact information on their Bio and Contact page. 

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